Privacy Policy
This document describes how Tarvix collects, uses, stores, and protects personal information submitted through our website and service channels.
Last updated: 1 January 2025 · Tarvix, Shah Alam, Selangor, Malaysia
This privacy policy applies to the website at {{DOMAIN}} and the booking enquiry process operated by Tarvix. By submitting a booking enquiry, you acknowledge that you have read this document.
1. Who We Are
Tarvix is an airport pickup car rental operator based in Selangor, Malaysia. Our registered address is 65 Persiaran Hijauan, Setia Alam, 40170 Shah Alam, Selangor. We may be contacted by telephone at +60 16-825 7943 or by email at info@{{DOMAIN}}.
We operate under the applicable data protection framework in Malaysia, including the Personal Data Protection Act 2010 (PDPA).
2. Information We Collect
We collect personal information that you provide to us directly when submitting a booking enquiry or contacting us. This may include:
- Full name
- Email address
- Telephone number
- Arrival date, time, and terminal details
- Preferred service tier (Compact, Sedan, or Premium)
- Any additional notes or requests submitted with the enquiry
We also collect non-personal technical data automatically when you access our website. This includes browser type, approximate geographic region, referring URL, and pages visited. This data is used in aggregate form to understand site usage and is not linked to individual identities.
3. How We Use Information
Personal information collected through our enquiry process is used for the following purposes:
- To respond to your booking enquiry and confirm availability
- To coordinate the vehicle handover arrangement for your arrival
- To contact you with updates, changes, or clarifications related to your booking
- To maintain internal records of service engagements
- To improve the quality and process of our service operations
We do not use your personal information for unsolicited marketing communications. We do not sell, rent, or trade your information with third parties for commercial purposes.
4. Data Sharing
We share personal data only to the extent necessary for service delivery. Parties who may receive limited data include:
- Internal team members responsible for coordinating your pickup arrangement
- Third-party technology providers who operate our website infrastructure, subject to data processing agreements
We do not share personal data with advertising networks, data brokers, or unrelated commercial entities. If we are required to disclose information by law or regulatory authority, we will do so in accordance with applicable legislation.
5. Data Retention
We retain booking-related personal data for a period of up to 24 months following the completion of a service engagement, or for the duration necessary to fulfil any ongoing service-related communications.
Records may be retained for a longer period where required by applicable law or for the purposes of resolving disputes. When data is no longer required, it is deleted or anonymised in a manner consistent with our internal data handling procedures.
6. Cookies
Our website uses cookies to support basic functionality and to collect aggregate analytics data. Cookie preferences are presented on your first visit to our website. You may adjust your preferences at any time.
For a full description of the cookies used on this site, please refer to our Cookie Policy.
7. Your Rights
Under the Personal Data Protection Act 2010 and applicable data protection principles, you have the right to:
- Request access to the personal data we hold about you
- Request correction of any inaccurate personal data
- Withdraw consent for the processing of your personal data
- Request that we cease processing your data for direct communications purposes
To exercise any of these rights, please contact us at info@{{DOMAIN}} or by telephone at +60 16-825 7943. We will respond to valid requests within a reasonable period and in accordance with applicable law.
8. Security
We take reasonable organisational and technical steps to protect personal data from unauthorised access, disclosure, alteration, or loss. Our website uses standard transport layer security (TLS) for data transmitted between your browser and our servers.
No method of electronic transmission or storage is entirely without risk. While we apply appropriate safeguards, we cannot warrant absolute security for information submitted through internet-based channels.
9. Third-Party Links
Our website may include links to external websites for informational purposes. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external site you visit.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable legal requirements. The updated version will be published on this page with a revised effective date. Continued use of our website following any update constitutes acknowledgment of the revised policy.
11. Contact
For questions or requests relating to this privacy policy or the handling of your personal data, please reach us through the following channels:
- Address: 65 Persiaran Hijauan, Setia Alam, 40170 Shah Alam, Selangor
- Telephone: +60 16-825 7943
- Email: info@{{DOMAIN}}